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Resume

Educator and Instructional Designer with over twenty years of experience designing and evaluating engaging learning experiences for 500+ learners' success.  

Professional Summary:
Dynamic and accomplished educator with over 20 years of experience in leadership, training, and problem-solving. Recognized for a proven track record of delivering consistent, compassionate, and innovative strategies to achieve business-critical results. Highly motivated and committed to developing engaging, impactful solutions that drive success and growth within any organization.

Areas of Expertise:

Articulate Storyline 360 | Canva | Adobe Creative Suite | Microsoft Word | Microsoft PowerPoint | Google Slides | Google Sheets |Organization | Communication | Teamwork | Strong Analytical and Observation Skills | Leadership | Training and Development | Project Management | Procedures Management | Issue Management | Issue Resolution | Customer Success

Languages:

English and some Spanish

Professional Experience

Designer/ Success Manager

Freelance June 2023- Present

ISS Technologies

WCCS

UCCS

Educator 

Westminster Catawba Christian School | Rock Hill, SC

August 2023- Present

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Unity Classical Charter School | Charlotte, NC

August 2018 - July 2023

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Carmel Christian School | Matthews, NC

August 2007 - July, 2018

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Heritage International School | Kampala, Uganda

Shikahama English Adventures | Tokyo, Japan

February 2002- November 2005

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Education

Bachelor of Science - Education

California State University of Fullerton   January 2001

  • Design and Develop training courses

  • Program interactivity of self-paced training courses

  • Design, program, and develop video simulations for product use.

  • Design, program, and develop interactive simulations for website program use.

  • Design, program, and develop scenario based interactive training

  • Design interactive elearning activities such as role plays, games, videos, and graphics  to support company standards and led to an increase of knowledge retention in learners

  • Facilitate instructor led training as a SME, which led to employee efficiency on the LMS

  • Develop participant manuals, slide decks, and facilitator guides for instructor led training

  • Implement the scope and sequence for projects and ensuring they stay on schedule leading to efficient time use

  • Design and Develop instructional design resources which aided employees in effectively carrying out their jobs

  • Consult with internal teams to develop strategies for successful implementation of new software resulting in increased client achievement measurable by one academic year

  • Redesign and implement trainings on current systems using VoIP and acting as mentor for colleagues to ensure maximum success in virtual delivery of current programs on a new LMS

  • Manage multiple projects organization wide

  • Evaluate learning with knowledge assessments and conducting data analysis to drive results

  • Design and Develop instructional resources

  • Assess and redesign learning structures to maximize learner achievement

  • Rewrite content to increase learner engagement and understanding 

  • Evaluate learner growth through data analysis after evaluation

  • Design learning experiences for learners of all ages and varying English proficiencies 

  • Evaluate learner effectiveness using assessments and observation 

  • Ability to Adapt to diverse cultural norms and working with stakeholders to achieve growth

Certificate - Interior Design 

Interior Designers Institute of Newport Beach    1997

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© 2022 By Heather Smith
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